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SUPPORT PrestaShop Theme Service

The PrestaShop Support Pack offers the comfort of a pre-installed store and advice from our experts for one full year! With the PrestaShop Support Pack, you get: - The speed of PrestaShop service—you’ll never lose another customer! We’ll take care of your needs within 24 hours. - Expert consultants at your service.

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199,99 €

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The Support Pack includes services essential to the success of your e-commerce project.

Included in the Support Pack

  • Support for questions on functional issues
  • Recommendations on your server and equipment
  • Module installation support
  • Theme installation support
  • One full year of assistance

Excluded from the Support Pack

  • SVN versions (in development)
  • Intervention on a solution whose core has been changed by the client
  • Specific developments that the client wishes to add
  • Development and integration of a graphic or theme
  • User training
  • Version updates
  • Moving the site
  • Store installation
  • Theme installation

Terms

In order for our consultants to offer you the best possible service, you must provide the following information:

  • FTP access
  • MYSQL access
  • Database
  • Your site’s URL
  • URL to access the Back Office
  • E-mail address and password to access the Back Office
  • Support is available Monday to Friday
  • Support available in French, English, Russian and Spanish